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Delivery, Returns & Refunds

Delivery
(a) Delivery Dates are estimates only given by the Company in good faith and are subject to change. Whilst the Company will make every effort to meet the dates, no liability will attach to the Company for any delays or loss from failure to maintain them. Time of delivery is not the essence of the Contract.
(b) In particular and without prejudice to the generality of the sub-contract (a) of this condition the Company shall not be liable for any delay in or failure of delivery caused by the unavailability of any raw materials or equipment or the Customers instructions or lack of them.
(c) Without prejudice to any other term of these conditions where the Contract precedes that Goods or materials shall be delivered by an independent carrier, delivery of the goods or materials in question by the Company to the Customer shall be deemed to be affected at the time of collection by or delivery to the carrier. In the event of goods or materials being collected by or on behalf of the Customer its servant or agents such collection will constitute delivery to the customer.

 

Delivery In Instalments
(a) The Customer shall if required by the Company accept delivery by instalments but shall not be entitled to demand delivery by instalments.
(b) In the event of the Contract providing that goods shall be delivered or work shall be completed by instalments each instalment shall be considered to be a separate contract and construed as such in accordance with these conditions. In particular failure by the Customer to make payments by due date for any one instalment for whatsoever reason entitles the Company to suspend deliveries or work upon this or any other Contract between the Company and the Customer but without prejudice to any other rights the Company may have under the provisions of such Contract.
(c) In the case of partial completion of an Order the Company shall be entitled to payment pro rata in respect of all goods supplied without prejudice to the Company's rights should non completion be occasioned by the Customer's act or default.

Delivery Prices

Parcel Service

2-3 day parcel service for mainland UK (excluding Highlands and Islands). Add 8% of order value, capped at the pallet rate, as long as the product fits on a pallet. Minimum charge £7.95 +vat

For Next Day upgrade add £1.50 +vat. For Highlands, Islands and other service upgrades, price on application.

Same day despatch available, if required, on stock product orders received before 2pm Monday to Friday.

 

Pallet Rates

Palletised deliveries will be used for bulk orders where it is clearly sensible to do so. This can occasionally mean having to pay slightly higher charges than the advertised parcel rates above. Please call for further information. The following Postcodes will be charged at the cost shown per pallet:

 

£39.95 +vat for postcodes listed below

AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CB, CH, CM, CO, CR, CV, CW, DA, DE, DH, DL, DN, DY, EN, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP
KT, L, LE, LN, LS, LU, M, ME, MK, NE, NG, NN, NR, OL, OX, PE, PO, PR, RG, RH, RM, S, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, TF, TS, TW, UA
WA, WD, WF, WN, WR, WS, WV, YO

 

£49.95 +vat for the extended area postcodes listed below

CA, CF, CT, DG, DT, E, EC, EH, EX, FK, G, KA1-26, KA29-30, KY, LA, LD, LL, ML, N, NP, NW, PA1-19, PL, SA, SE, SW, SY, TA, TD, TN, TQ, TR, W, WC

 

£109.95 +vat per pallet for the following Scottish Highland postcodes

AB, DD, IV1-2, PH

 

Extra Pallet Services

Pallet UK Delivery Pre-10am                    +£25.00 +vat
Pallet UK Delivery Pre-12 noon                +£22.50 +vat
Book In UK Delivery (Mon-Fri)                  +£22.50 +vat
Saturday UK Delivery (per consignment)  +£70.00 +vat

 

Pallet Deliveries to Northern & Southern Ireland

Pallets to Northern Ireland Zone Cost        £70.00 +vat

Pallets to Dublin Zone Cost                        £75.00 +vat

Pallets to Southern Ireland Zone Cost        £85.00 +vat

 

 

Credit Card Payments

NO surcharge will be added to the order value for using a Credit or Debit card.

 

Restocking Policy

Any undamaged and resaleable goods that are returned for credit will be subject to a restocking charge of 10% of the value of the returned goods, or £15.00, whichever is the greater.

 

Return Of Goods

Any problem concerning goods or delivery must be reported in writing within 3 working days of receipt of goods. Goods cannot be returned without prior agreement with our Trade Department, who must provide authorisation in writing. We cannot be held responsible for any delivery signed for as undamaged which is subsequently reported to have been damaged in transit.

 

Notice To Purchaser

Before using any product detailed in this brochure, it is recommended that the customer determine the suitability of the product for its intended use, as the customer assumes all risk and liability in connection with its intended use.

 

Returns/Refunds Policy
(a) Any problem concerning Goods or delivery must be reported in writing within 3 workings days of receipt of the Goods.
(b) Goods must not be returned without prior agreement from the Company.
(c) The Company cannot be held responsible for any delivery signed for as undamaged which is subsequently reported to have been damaged in transit.
(d) We will accept the return of non faulty Goods returned within 7 days of the Customer receiving them, where the Goods are returned in their original packaging and are in a resaleable condition.
• Non faulty Goods will be inspected upon return in order to ensure that the above provisions have been met.
• Whether the Goods are considered resaleable is at the discretion of the Company.
• The cost of returning non faulty goods must be borne by the Customer.
• A restocking charge of 10% of the value of the returned Goods or £15.00, whichever is the greater, will apply.
(e) Any Goods returned after 7 days will not be entitled to any refund whatsoever.

 

Online Returns

To submit a return online, click here.